Whenever you find yourself on the side of the majority, it is time to pause and reflect
Getting results that no one else is getting means doing things that no one else is doing. Any customer that ever selected your company did so based on your unique DNA. Maybe your competitive edge is a product feature, maybe you have massive inertia from years of smart branding, or maybe you know how to run leaner, adapt faster or see farther. Maybe your customer experience is just so good they don’t care about anything else.
The farther that unique DNA drives your growth, the harder it becomes to scale using generic software. Still, mass produced technology is the obvious choice for solving problems that are shared by millions of other people. You benefit from scale, commoditized knowledge and inexpensive labor... just like all of your competitors do. Yes, there’s no need to reinvent the wheel, but the thing with wheels is that everybody already has one.
The power of custom software is its ability to enhance those unique aspects of your business that differentiate it from your competitors.That could mean bringing your digital customer experience up to par with your legendary in-person reputation. It could be curating the right information so you can make more informed decisions. It could mean better integration or automation to take the pain out of growth pains.
Whatever competitive advantage you want to enhance, you should expect technology to mold itself around the business and not the other way around. That’s what custom software is. It’s control. It’s creating something that’s unavailable to the competition. It’s doing something no one else is doing to get results that no one else is getting.
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