Whether you need to convince your manager or the CEO, here is what you need to document to get them to take action:
1) Nature of the Pain
Describe your experience using the software.
Is the software crashing?
Are you losing work?
Does it take way too many steps to do simple things?
Do you have to work around the system because it doesn't do what you need?
2) Extent of the Pain
Estimate the frequency and reach of the problem.
How often does this occur?
Which roles and parts of the business are affected?
How many employees experience this?
3) Business Impact
Make your case based on the bottom line.
What is the annual cost? Start with wasted time for one incident, convert to dollars, multiply by number of employees who experience this, multiply by frequency.
Are there additional risks? This issue may cause errors that jeopardize customer relationships or other service delivery objectives.
Is morale suffering?
Once the case has been made and the key people have been convinced, it's time to take action.
Discover three ways Sembit could solve your software problem.