You don’t have to wait until you have it all figured out - the right time for a conversation is whenever you are ready for some technical answers. Some customers bring us into the process early to help define the problem, and some customers engage when they have a detailed description of the solution. In either scenario, our goal is to provide something useful in the first conversation. This also gives you an opportunity to see first-hand how we operate before committing to a paid engagement.
We see a lot of replacements projects, migrating data from an aging application and replacing it with an enhanced product. We also commonly build tools to integrate with or between enterprise and line-of-business applications. That said, custom software is often used to solve problems that don’t easily fit into a category, so a conversation with our design team can be the fastest way to explore this question.
This can vary greatly depending on the scope of the project, but it’s common for major projects to take between 3 and 9 months and for smaller projects to be measured in weeks. Timelines are a balance between expediency and cost, and one can be weighted over the other to reach a deadline or budgetary requirement. For example, we once built an entire web application in two weeks to help a customer meet an urgent deadline.
One of the benefits of an Agile methodology is that changes are welcome at any point in the process. If it’s a major adjustment we’ll go through the same process of helping you prioritize features to stay on budget.
Our standard contract specifies that you own the code.
Our customers range in size from Fortune 100 to medium-sized businesses, across a broad spectrum of industries. In general, the extent of your complexity determines the usefulness of custom software more than your company size or vertical.
For our fixed-fee projects, we’ll build warranty parameters into the statement of work, fixing bugs for a set period of time after launch. For our hourly projects, it’s common that we’ll have a small budget in place for post-launch issues. It’s not unusual for customers to save additional money because they had very low or even zero post-launch costs.
Staying on budget is tied to how we approach the initial estimate process. We have done hundreds of project estimates and our track record is far better than industry standard. If the scope of the project shifts, we’re always happy to re-evaluate cost and schedule in light of the updated requirements.
Hourly projects are billed on the first of the month for work done the previous month, with hours tracked by minute and rounded to the nearest hundredth of an hour. Fixed-fee projects are generally billed either at the end of the project, or as we deliver major milestone releases, according to the Statement of Work.